Privacy Policy

Last Updated: [11/19/2025]

At Adar & Luban, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect your name, email address, phone number, billing and delivery details, and payment information (processed securely by third-party payment providers).

1.2 Automatically Collected Information

We may automatically collect your IP address, device type, browser type, pages visited, time spent on the site, and cookies or similar tracking data.

1.3 Optional Information

If you subscribe to our mailing list or engage with us on social media, we may collect preferences, interests, reviews, feedback, and profile-related information.

2. How We Use Your Information

We use your information to process orders, communicate updates, respond to enquiries, improve our services, prevent fraud, comply with legal obligations, and send marketing content where consent has been given.

3. Sharing Your Information

We do not sell or trade your personal information. Your information may be shared with courier partners, payment processors, website hosting services, and legal authorities when required. All third-party partners are required to follow strict confidentiality and security standards.

4. Cookies and Tracking Technologies

Cookies help us improve website performance, personalise your experience, and analyse site traffic. You may disable cookies in your browser settings, but certain features may not function correctly.

5. Data Security

We take reasonable and industry-standard measures to safeguard your information against unauthorised access, loss, misuse, or alteration. Payment information is encrypted and handled by secure payment providers.

6. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to access your personal information, request corrections, request deletion where legally permissible, opt out of marketing communications, and withdraw consent at any time. You may make requests by contacting us at [compliance@adarandluban.co.za].

7. Data Retention

We retain your information only for as long as necessary to fulfil orders, meet legal obligations, and resolve disputes. Thereafter, your data is securely deleted or anonymised.

8. Third-Party Links

Our website may contain links to external websites. We do not control or endorse these websites and are not responsible for their privacy practices or content.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be deleted immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.